Cookies are small text files stored on your device when you visit our website. They help us provide a better experience by remembering your preferences and keeping you logged in.
[2.1] We use essential cookies to keep you logged into your client area and maintain your session securely.
[2.2] We use analytics cookies to understand how visitors use our site so we can improve it.
You can disable cookies in your browser settings at any time. Note that disabling cookies may affect the functionality of our client area and checkout process.
We collect information you provide when registering an account including your name, email address and payment details. We also collect server usage data and logs.
[2.1] We use your information to provide and improve our services, process payments, send service-related emails and comply with legal obligations.
Payment information is processed by Stripe and is never stored on our servers. Please refer to Stripe's privacy policy for details on how they handle your payment data.
Under UK GDPR you have the right to access, correct or delete your personal data. Contact us at arcadehostgg@gmail.com to exercise these rights.
You agree not to use our servers for any illegal activity, to host malicious software, to conduct DDoS attacks, or to violate any applicable laws. Violation will result in immediate termination without refund.
[2.1] We aim for 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be announced in advance where possible.
Our support team is available 24/7 via Discord and ticket system. We aim to respond to all tickets within 2 hours.
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to update these terms at any time. Continued use of our services constitutes acceptance of updated terms. We will notify customers of significant changes by email.
For any legal queries contact us at arcadehostgg@gmail.com
We offer a full refund within 24 hours of your first purchase if you are not satisfied with our service. After 24 hours, no refunds will be issued.
[2.1] Refunds are only available on first-time purchases. Renewal payments are non-refundable. Accounts terminated for violation of our Terms of Service are not eligible for refunds.
To request a refund within the 24 hour window, contact us at arcadehostgg@gmail.com with your order number and reason for the refund.